Membership Cancellation

Cancellation Policy Terms

If you decide to reactivate your membership in the future (and we hope you do!) membership rates in effect at the time of reactivation will be applicable as membership rates are subject to change.

If you would like to put your membership on hold instead of canceling, you can submit a Membership Hold Request.

If you’re sure you’d like to cancel, you must complete and submit the form below. This will serve as your 4-week written cancellation notice as required by your membership agreement. Your membership will be canceled 4 weeks from the submission of the form below.

Note that if you have a scheduled payment within this period, the payment will be processed as scheduled. All payments are non-refundable.

Cancellation of memberships prior to the expiration of any specified commitment period requires an early termination fee equal to the standard non-discounted month-to-month rate.

Exceptions apply for "Active Duty" military members who are deployed or stationed outside of the region.